Introducation
By default detailed error messages are not displayed to the user. Instead, there is a generic error message. If you need to investigate such an error, it’s best to enable the logging of such errors. You can do so by following the steps described in this article.
Step 1 - Change the log configuration file
The log configuration file is located in the installation directory, usually this results in the following path:
C:\Program Files\ITSENSE AG\Web Service\LogConfig.xml
or
C:\Program Files\ITSENSE AG\Application Service\LogConfig.xml
That file by default, is pretty much empty. To configure a log file simply paste the configuration below into that file.
<?xml version="1.0" encoding="utf-8" ?>
<log4net>
<appender name="LoggerWrapperAppender" type="iTsense.LoggerWrapper.Appender, iTsense.LoggerWrapper">
<ListenerPort>22000</ListenerPort>
</appender>
<appender name="FileAppender" type="log4net.Appender.RollingFileAppender">
<file value="${AllUsersProfile}\ITSENSE\LOG\COSWeb-log.txt" />
<appendToFile value="true" />
<rollingStyle value="Size" />
<maxSizeRollBackups value="1" />
<maximumFileSize value="10MB" />
<staticLogFileName value="true" />
<layout type="log4net.Layout.PatternLayout">
<conversionPattern value="%date [%thread] %-5level %logger [%property{NDC}] - %message%newline" />
</layout>
</appender>
<root>
<appender-ref ref="FileAppender" />
</root>
</log4net>
Step 2 - Recycle the app pool
All you need to do now is to recycle the APP Pool of the Admin UI in the IIS Management Console. After that, a file should be present in the following path:
C:\ProgramData\itsense\LOG\COSWeb-log.txt
If everything worked, you should see content similar to the example below:
2022-08-18 15:46:45,827 [1] INFO MainSite.Logging.Logger [ property{NDC}] - Initialize logging
- Load LogConfig
- Configfile C:\ProgramData\itsense\itsensemanagementsuite\frontend\CustomerExtensions\WebConfig\LogConfig.xml not found
- Load Configfile: C:\Git\Moving\_DirectoryManagerFrontendWebDeployment\Debug\LogConfig.xml
- Appender configured: FileAppender
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.AccessManagementModule.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.AddOns.Luware.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.AddOns.Microsoft.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.AddOns.SAP.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.Administration.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.ApprovalModule.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.AssetManagement.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.AuditTrail.dll in tempdir
2022-08-18 15:46:46,218 [1] INFO BackendCoupler.BootstrapBehaviours.StartUp.InitializeModules.InitializeModules [ property{NDC}] - Deleted plugin iTsense.Moving.Frontend.Web.Module.ChangeModule.dll in tempdir