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Each of the frontends has an application configuration file in C:\ProgramData\itsense\Configuration.
These are the files that matter:

Application Part

File

Auth

CoreLogin_ApplicationConfiguration.json

Selfservice Portal

Portal_ApplicationConfiguration.json

Admin UI

FrontendWeb_ModuleConfig.json

Admin UI v2

Admin2_ApplicationConfiguration.json

In that file, you can add the following settings (by using Machine Crypto of COS Configuration Manager) :

Code Block
  "UseOpenTelemetry": true,
  "OpenTelemetryCollectorEndpoint": "https://otlp-gateway-prod-eu-west-2.grafana.net/otlp/v1/traces",
  "OpenTelemetryCollectorMetricsEndpoint": "https://otlp-gateway-prod-eu-west-2.grafana.net/otlp/v1/metrics",
  "OpenTelemetryCollectorHeaders": "Authorization=Basic NjkyODA0...2prd01EUTVPSDA9",
  "OpenTelemetryCollectorProtocol": "HttpProtobuf"

Simple Simply enable OpenTelemetry and configure the appropriate endpoints, headers and the protocol.
Please note that OpenTelemetryCollectorHeaders contains how we authenticate to the telemetry system. This can be a Bearer Token, Basic Auth or an API key. It may also be empty if no authentication is needed.

Info

In order for changed settings to take effect, the corresponding App Pool needs to be recycled! See https://itsense.atlassian.net/wiki/spaces/IKB/pages/2811527209/How-to+enable+application+tracing#Step-3---Restart

Backend

For the backend, the settings are stored in the database.

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After you have applied the settings, you will need to restart the appropriate partscorresponding parts:

  • For Frontend Applications, the Application Pools within IIS need to be recycled

  • For Backend / WF Runner, the corresponding services need to be restarted.