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Roger Fankhauser

Roger Fankhauser

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  • Breaking Change: The structure of the templates in the ProgramData folder changed. Changes made in the templates folder needs to be migrated to the new structure .following these steps:

    • Stop the APPPOOL for AUTH and SELF SERVICE

    • Backup the contents in the folder C:\ProgramData\itsense\Templates, then delete them

    • Start the apppools and open AUTH and PORTAL once (this will recreate the folders)

    • Add and replace the files from the backup again (files that were changed are bigger than 0 KB)

  • There is a new help button. When enabled and used, users have the option to enter a support request and add attachments. Both the message and the attachments will then be sent to a workflow, from which the data can be processed. From within the workflow, the data can be sent to a ticketing system or sent via e-mail to support center.

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